Join us for a fireside chat with Kelli Durkin, Vice President of Customer Service at Chewy. Kelli will be discussing building the customer service team from the ground up, early days and challenges of working at a start-up, and how Chewy has differentiated itself in e-commerce with personalized, high touch 24/7 service.
6:30 – 7:15pm – Networking, drinks and light bites
7:15 – 8:30pm – Fireside Chat and Q&A with the audience
About Kelli Durkin:
Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers.
Kelli has been with Chewy almost since day one, having been the fourth person hired when the company launched in 2011. She started as Director of Customer Service and was initially a one-man department. However, that very quickly changed. After more than six years with the company, Kelli now oversees a team of more than 1,000 in the department, including customer service training, operations and the WOW team, a division dedicated exclusively to customer engagement.
A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog.
Chewy is a leading online retailer of pet food and supplies in the United States. Founded in 2011, Chewy set out to offer pet parents the expertise and service of a local pet store with the convenience of online shopping. Chewy delivers on that promise with its dedication to 24/7 customer service, creation of cutting-edge software and technology to enhance the user experience, and commitment to sourcing high quality products.
Headquartered in Dania Beach, Florida, Chewy currently employs more than 7,000 pet lovers both in their home office, Boston office and six fulfillment centers in Pennsylvania, Indiana, Texas, Nevada and Florida. For more information, visit www.chewy.com.
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