Intro to Customer Journey Mapping

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Oct 21

Intro to Customer Journey Mapping

October 21 @ 10:00 am - 12:00 pm EDT

Consumer empathy. It’s the key to successful product strategy, design, and marketing. To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.

In this free, two-hour livestream, you’ll learn about the basics of customer journey mapping, and how it fits into the broader field of UX Design. Then, you’ll get a chance to apply the fundamentals of customer journey mapping to a real-world scenario. All in real time, taught by an industry professional.

Come learn the basics and gain the skills you need to create your first customer journey map!


General Assembly
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