Intro to Customer Journey Mapping

Loading Events

« All Events

  • This event has passed.
Oct 21

Intro to Customer Journey Mapping

October 21 @ 10:00 am - 12:00 pm EDT

Consumer empathy. It’s the key to successful product strategy, design, and marketing. To successfully create an offering that dramatically shifts behavior, generates habitual engagement, and promotes a profitable cycle, we must first understand the consumer journey.

In this free, two-hour livestream, you’ll learn about the basics of customer journey mapping, and how it fits into the broader field of UX Design. Then, you’ll get a chance to apply the fundamentals of customer journey mapping to a real-world scenario. All in real time, taught by an industry professional.

Come learn the basics and gain the skills you need to create your first customer journey map!

Organizer

General Assembly
View Organizer Website