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Journey Mapping Boot Camp: Design, Run, and Co-Create User Journey Maps

July 28, 2015 @ 8:00 am - July 29, 2015 @ 2:00 pm UTC-5

Workshop Overview:
Through a mix of short lectures and hands-on activities, this one and a half day workshop introduces participants to Key Lime Interactive’s Framework for Journey Mapping.
You will learn:
– How to get started with journey mapping
– How to effectively run lean journey mapping sessions with your internal stakeholders
– How to co-create journey maps with your end-users/customers
– Tips on how to socialize journey maps within your organization
Topics Covered:
– Introductions & Workshop Overview
– Overview of Journey Mapping & History
– The Value of Journey Mapping
– When to use Journey Mapping
– Introduction to Lean Current-State Journey Mapping
– Mentored Hands-On > Lean Current-State Journey Mapping Exercise
– Introduction to Lean Future-State Journey Mapping
– Mentored Hands-On > Lean Future-State Journey Mapping Exercise
– Introduction to Framework for Co-Creation Research-Based Journey Mapping
– Preparing for Research-Based Co-Creation Journey Mapping
– Recruiting for Research-Based Co-Creation Journey Mapping
– Do’s and Don’ts when moderating Journey Mapping Sessions
– Toolset for Journey Mapping
– Mentored Hands-On > Co-Creation Journey Mapping Exercise
Key Lime recommends the following professionals to attend:
– Product managers
– Designers
– Researchers
– User Experience Professionals
– Marketers
– Consultants
– Engineers
We encourage all industries of businesses to attend.

Details

Start:
July 28, 2015 @ 8:00 am UTC-5
End:
July 29, 2015 @ 2:00 pm UTC-5
Website:
https://www.eventbrite.com/e/journey-mapping-boot-camp-design-run-and-co-create-user-journey-maps-tickets-17080051895

Organizer

Key Lime Interactive
Phone:
305-809-0555
Email:
kellyn@keylimeinteractive.com
Website:
http://keylimeinteractive.com

Venue

WAC of Miami
8300 NW 53rd St., STE 403
Miami, FL 33178 United States

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