Our team is growing! BrightGauge is currently seeking a Customer Support Specialist to join one of our largest teams – our Support Team.
As a Customer Support Specialist at BrightGauge, here’s some of what you will accomplish:
You’ll be in constant contact with our customers from all over the world assisting them with their support requests and inquiries
You’ll work with our incredibly smart development team to understand what features are being released so you can properly support our customers
You’ll be directly involved in the onboarding of new customers, working side by side with our Success Team to ensure a great experience
You’ll join a passionate team that is focused on two things: #1 building an awesome product and #2 building a great place to work every day
You have at least 1 – 2 years’ experience in customer service and/or providing direct customer support
You have basic knowledge of MS-SQL and mySQL databases
You feel comfortable writing and can clearly articulate responses to customer inquiries, as this will be your primary communication method
You’re comfortable using customer support software like Zendeskto communicate with customers and properly track requests.
You’re a kind, upbeat person who likes working with a team and can show that personality to our customers, even from behind a computer
You’re a problem solver who can tackle anything thrown their way
You’re agile and experimental, bringing new ideas to the team and moving at a fast pace to hit goals
Edit and configure databases
To apply for this job please visit brightgauge-continuum.icims.com.
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