Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.
Want to learn more? Lettuce show you the way!
Your day to day…
Lead and manage a team of 2-5 Shift Leads who oversee a group of Personal Shoppers to ensure flawless service delivery to our customers daily
Own efficiency and quality metrics
Help to drive regional growth through launching new coverage areas and shopper acquisition
Develop and manage retail partner relationships at the local and regional level
Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
Initiate and lead processes to ensure qualified applicants join our Personal Shopper team
Support local Operations Managers and regional General Managers on special projects for continued operating efficiency and growth
Maintain a high Emotional IQ and ability to work with, coach, and manage a diverse workforce
Provide an operational perspective to teams at HQ including Logistics and Community Operations to ensure best practices and protocols.
Spend up to 50% of time spent in the field (at retail locations)
We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:
Bachelor’s Degree or equivalent work experience
2-7 years of experience in retail or supply chain operations, finance, management consulting, or data-driven project management
High attention to detail and strong execution skills
Familiarity with tools of the trade (eg. Excel, Google Drive), SQL is preferred but not required; Comfort in analytical problem-solving
Top-notch organizational and communication skills
Demonstrated success leading teams
Strong critical thinking ability in technical & non-technical issues
Ability to work in a fast-paced, constantly evolving environment
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn
Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
To apply for this job please visit boards.greenhouse.io.
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